The reCAPTCHA is a security enhancement designed to defend your OmniReach Voice AI interactions from misuse. This ensures that only genuine visitors can access the widget, promoting a secure and reliable user experience.

TABLE OF CONTENTS

• What is reCAPTCHA Protection in Voice AI Chat Widget?
  • Voice AI Chat Widget reCAPTCHA Trigger Condition
  • Frequently Asked Questions

What is reCAPTCHA Protection in Voice AI Chat Widget?

reCAPTCHA Protection in Voice AI Chat Widget is a security enhancement integrated into OmniReach’s Voice AI Chat Widget calls. By automatically deploying a reCAPTCHA challenge when a visitor exhibits rapid connect/disconnect behavior, this feature deters automated bots and protects system resources, ensuring that genuine interactions proceed without disruption.

Voice AI Chat Widget reCAPTCHA Trigger Condition

1. A visitor initiates a Voice AI Chat Widget call.
   
   
2. The same visitor rapidly connects and disconnects 10 times within 60 seconds.
   
   
3. Upon successfully passing the reCAPTCHA challenge, the visitor can continue using the Voice AI widget.

Frequently Asked Questions

Q: What triggers the reCAPTCHA challenge in the Voice AI chat widget?

A: The reCAPTCHA is triggered if the same visitor rapidly connects and disconnects 10 times within 60 seconds.

Q: Does this protection impact standard chat widget usage?

A: No, this enhancement applies exclusively to the Voice AI chat widget type while standard chat widget usage remains unaffected.

Q: Do I need to manually enable the reCAPTCHA Protection for my Voice AI widget?

A: No additional configuration is required—the protection is automatically active for the Voice AI chat widget type.

Q: Can the rapid disconnect threshold be adjusted?

A: The threshold of 10 rapid connect/disconnect cycles within 60 seconds is a fixed value designed to prevent abuse and is not currently configurable.